Frequently Asked Questions

Yes, absolutely. Lab grown diamonds are chemically, physically, and optically identical to mined diamonds. They are composed of the same carbon crystal structure and possess the same hardness (10 on the Mohs scale), brilliance, and fire. The only difference is their origin — one is created in a laboratory, the other is formed under the earth over millions of years.

Every diamond at Singlestone is graded and certified by the International Gemological Institute (IGI), the world's leading authority on diamond diamond certification. Your certificate includes a full assessment of the 4Cs — Cut, Color, Clarity, and Carat — and is a unique identifier for your stone.

No. Even expert gemologists cannot distinguish between a diamond and a mined diamond without specialized equipment. To the naked eye — and under a loupe — they are visually identical.

The traditional diamond mining supply chain involves many steps — extraction, rough sorting, cutting, polishing, and distribution. Lab grown diamonds skip the first two, significantly reducing cost. This allows us to offer you a diamond of equal or superior quality at 40–70% lower prices.

We accept UPI (GPay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, popular Wallets, and Cash on Delivery for eligible orders.

Yes! We offer a bespoke custom design service. Contact us via WhatsApp or email and one of our diamond consultants will guide you through the process of selecting your stone and designing your ideal setting.

All transactions on Singlestone are protected by 256-bit SSL encryption. We use Razorpay, one of India's most trusted payment gateways. We never store your card details.

Standard delivery across India takes 5–7 business days. Custom or made-to-order pieces may take 10–14 business days. All shipments are fully insured and tracked.

Yes — shipping is free on all orders above ₹50,000. For orders below this value, a flat shipping charge of ₹250 applies.

Yes. Once your order is shipped, you will receive an email and WhatsApp notification with your courier details and tracking link. You can also use our Track Order page at any time.

We offer a 30-day return policy on all non-customised pieces. The jewelry must be in its original, unworn condition with all original packaging and certification. Custom and bespoke pieces are non-returnable.

Simply contact us at hello@singlestone.in or via WhatsApp within 30 days of delivery. We will arrange a pickup at no cost to you and process your refund within 7–10 business days.

Yes. All Singlestone pieces come with a lifetime warranty against manufacturing defects. We also offer complimentary cleaning and inspection services at our Mumbai studio.